Our Privacy Policy in Full

This policy explains what personal data we collect when you play at Raptor Wins Casino, why we need it, how long we keep it and the rights you hold over it. It applies to every visitor and registered player on raptor-wins.co.uk.

Data We Collect From You

We gather only the personal data we need to run a licensed casino. When you register an account with us we ask for your full name, date of birth, email address, telephone number and residential address. Before your first withdrawal we also request verification documents, namely a photo ID, a proof of address dated within the last three months and evidence of your payment method, because our MGA licence requires it.

• Identity data: name, date of birth, address, email, phone number
• Verification documents: passport or driving licence, utility bill, card or wallet statement
• Transaction data: deposits, withdrawals, bonuses and wagering history
• Technical data: IP address, device type, browser and operating system
• Gameplay behaviour: games played, stakes, session times and results
• Marketing preferences: which offers and channels you have opted in to

Why We Use Your Data

Each purpose maps to a specific activity on our platform. We create and manage your account, verify your identity under KYC rules, process deposits and withdrawals through the 14 payment methods we support, and monitor play patterns to meet our responsible-gambling commitments under GamStop, GamCare and BeGambleAware.

• Account creation, login and customer support via 24/7 live chat
• KYC and anti-money-laundering checks before first withdrawal
• Payment processing across Visa, Trustly, Skrill, PayPal and other methods
• Fraud prevention and detection of duplicate or self-excluded accounts
• Responsible-gambling monitoring and enforcement of deposit limits
• Marketing and bonus offers, only where you have consented
• Compliance with our legal and regulatory obligations as an MGA licensee

The Legal Bases We Rely On

Contract

We process your identity and transaction data to perform the contract you enter when you register and play, including opening your account, paying out winnings up to £20,000 per month and honouring the 100% welcome bonus up to £500 with 200 free spins.

Verification documents, transaction records and anti-fraud checks are required by our licence and by applicable gambling and anti-money-laundering law, so we cannot offer you play without them.

We rely on legitimate interest for site security, fraud prevention and aggregate analytics that help us improve game selection and uptime, always balanced against your privacy expectations.

Marketing emails and SMS offers are sent only with your consent, which you can withdraw at any time through your account settings or by contacting [email protected].

How Long We Keep Records

Retention follows the minimum periods set by our regulator, after which data is deleted or anonymised. If you close your account, identity and gameplay records survive only as long as the law requires.

• Verification documents: up to 5 years after account closure
• Transaction and gameplay data: a minimum of 5 years for AML purposes
• Account and contact data: for the life of the account, then 5 years
• Marketing preferences: until you withdraw consent or ask us to erase them
• Technical logs: up to 12 months for security and debugging

Who We Share Data With

We never sell your personal data. We share it only with processors and authorities that need it to deliver the service you signed up for.

• Payment processors handling Visa Debit, Mastercard, Trustly, Skrill, Neteller, PayPal, MiFinity, Jeton, eZeeWallet and Bitcoin transactions
• KYC and AML verification providers that check your documents
• The Malta Gaming Authority and other regulators on lawful request
• Analytics and hosting providers working under data processing agreements
• Game providers that receive only your anonymous player ID for session operation

Your Rights Over Our Records

Under the UK GDPR and Data Protection Act you may exercise the rights listed below at any time. Email [email protected] or use live chat and we will respond within one month.

• Access: get a copy of the personal data we hold about you
• Rectification: correct inaccurate or incomplete details
• Erasure: ask us to delete data where no legal duty requires retention
• Portability: receive your data in a machine-readable format
• Objection: object to processing based on legitimate interest
• Withdraw consent: stop marketing at any moment
• Complain: escalate to the Information Commissioner's Office at ico.org.uk

Cookies and Data Security

Cookies and tracking

We use essential cookies to keep you logged in, analytics cookies to count visits and, with your consent, marketing cookies for bonus offers. Full details, including how to change your settings, are on our dedicated Cookies Policy page.

All traffic between your device and our servers is encrypted with TLS, payment details are handled solely by PCI-DSS certified processors, and access to player records inside Raptor Wins Ltd is limited to staff who need it for support, payments or compliance. If a personal data breach occurs, we notify the ICO and affected players without undue delay, as the law requires.

Contacting Our Data Officer

For any privacy question, data request or complaint about how Raptor Wins Casino handles your information, write to our Data Protection Officer at [email protected]. We answer privacy requests within one month and will confirm your identity before releasing any records. This policy was last reviewed in 2026 and may be updated as our practices change, with significant amendments announced on this page.

Frequently asked questions

How do I request a copy of my data?

Email [email protected] or our DPO at [email protected]. After a quick identity check we send your records within one month.

Can I delete my Raptor Wins account and its data?

Yes, you can close your account at any time. Verification and transaction records are then kept for the 5-year period required by anti-money-laundering law before deletion.

Will you stop marketing emails if I ask?

Withdraw consent in your account settings or by email and we stop all marketing immediately, in line with your GDPR rights.

Do you share my data with game providers?

Game providers receive only an anonymous player ID needed to run your session, never your name, contact or payment details.