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Our Terms and Conditions

These Terms and Conditions govern your use of the Raptorwins Casino platform at raptor-wins.co.uk. We ask you to read them in full before registering an account, as they set out your rights and obligations as a player and ours as the operator.

Accepting Our Terms

By ticking the acceptance box at registration, by logging in, or by placing any wager on our platform, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions. The agreement takes effect from the moment your account is created and remains in force for as long as your account stays open.

If you do not accept any part of these terms, you must not register or play on our platform. We advise you to keep a copy of the version you accepted, as it forms the legal basis of our relationship with you.

  • These terms apply to all products on our platform, including slots, live tables and any promotional offers.
  • Where specific promotional terms apply, they supplement these general terms and prevail in the event of a direct conflict.
  • English is the governing language of this agreement; translations are provided for convenience only.

Who May Play Here

You may hold an account with us only if you are at least 18 years old, or the legal minimum age for online gambling in your jurisdiction if higher, and you reside in a jurisdiction where online gambling is lawful. We do not accept players from restricted territories, which include the USA, France, Spain, Italy, the Netherlands, Belgium, Portugal, Greece, Turkey, Russia and Belarus.

Each player may hold one account only. You must register with your true legal identity, and you are responsible for keeping your login credentials confidential. We are entitled to verify your identity, address and payment methods at any point, and we may request documents to complete these checks.

  • You must provide accurate, current and complete information during registration.
  • You must not use a payment method registered in another person's name.
  • Verification documents may be requested before your first withdrawal and at any time afterwards; failure to comply may result in suspension of your account.

Deposits and Withdrawals

You may fund your account using any of the deposit methods we make available, including Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Skrill, Neteller, PayPal and Bitcoin. Withdrawals are processed back through the same method wherever possible. We apply minimum deposit and minimum withdrawal thresholds, and daily, weekly and monthly withdrawal caps, as stated on our payments page.

Withdrawals are subject to verification under our KYC procedures. Identity, proof of address and payment method verification must be completed before your first withdrawal can be released. Processing times vary by method: e-wallet withdrawals are typically completed within 0 to 24 hours, card withdrawals within 1 to 3 business days, and bank transfers within 3 to 5 business days.

An account that shows no login or transaction activity for a continuous period of 12 months is treated as dormant. We may apply a reasonable administrative fee to dormant accounts after notifying you at the address registered on your account, and we will make reasonable efforts to return any remaining balance to you.

Bonus and Promotion Rules

Bonuses and promotions on our platform carry their own specific terms, including wagering requirements, maximum bet limits while a bonus is active, restricted games and expiry periods. By accepting a bonus you agree to those terms in addition to these general conditions, and we recommend reviewing them before you opt in.

Funds in your account consist of your real money balance and any bonus balance. In most circumstances real money is wagered first; winnings from bonus funds become withdrawable only once the stated wagering requirements have been met.

  • Bets placed with bonus funds above the stated maximum bet may void the bonus and any associated winnings.
  • Certain games may be excluded from wagering contribution or prohibited entirely while a bonus is active.
  • Bonuses expire after the validity period stated in the offer; unused bonus funds and winnings are removed on expiry.
  • Only one bonus may be active at a time unless an offer expressly states otherwise.
  • We may withhold, cancel or reclaim any bonus where we determine that the promotion has been misused or the terms breached.

Prohibited Conduct

You agree to use our platform lawfully and for personal entertainment only. Any attempt to gain an unfair advantage, defraud us or other players, or circumvent our controls constitutes a material breach of these terms and may lead to immediate account closure, forfeiture of balances and permanent exclusion from our platform.

We monitor play and transactions for irregular patterns. Where misuse is suspected, we may suspend an account pending investigation and withhold associated funds.

  • Fraud, dishonesty or the provision of false information at any stage.
  • Chargebacks or reversal of deposits through your payment provider.
  • Operating multiple accounts, including accounts registered through third parties or household members.
  • Bonus abuse, including low-risk wagering strategies designed to extract promotional value.
  • Collusion with other players or use of automated tools, bots or software to interact with our platform.
  • Use of VPNs, proxies or other means to mask your location and access the platform from a restricted territory.

Playing Responsibly With Us

Gambling should remain an enjoyable leisure activity. We provide tools that let you stay in control of your play, and we encourage you to use them from the moment you open an account. You may set daily, weekly or monthly deposit and loss limits, activate session reminders, or take a cooling-off break of a defined period at any time from your account settings.

If you feel that gambling is no longer enjoyable or under your control, you may self-exclude from our platform for a period of your choosing, during which we will close your account to play and remove you from marketing communications. We are also committed to noticing indicators of potential harm and may contact you with information about support resources. Players in Great Britain may also register with GamStop, and free support is available through GamCare and BeGambleAware.

Closing Accounts and Raising Complaints

You may close your account at any time by contacting our support team, available 24 hours a day via live chat or at [email protected]. Where your balance exceeds the minimum withdrawal amount, we will process it to your verified payment method before closure. We may also close or suspend an account where these terms are breached, where verification fails, or where we are legally required to do so.

If you have a complaint, contact our support team first and we will acknowledge your complaint promptly and aim to resolve it fairly. Where a dispute cannot be resolved directly, you may escalate it in accordance with the dispute procedure set out on our platform, and nothing in these terms limits any statutory rights you hold as a consumer. These terms are governed by the laws applicable to our licence, and the courts competent under that framework have jurisdiction over any dispute arising from them.

Changes to These Terms

We may amend these Terms and Conditions from time to time to reflect changes in law, regulation, our products or our operational requirements. The current version, with its effective date, is always published on this page, and material changes will be notified to you by email or by a notice within the platform before they take effect.

Continuing to use your account after a change takes effect means you accept the revised terms. If you disagree with an amendment, you may close your account before the effective date, and any withdrawable balance will be returned to you in accordance with these terms.

Frequently asked questions

How old do I have to be to play at Raptorwins Casino?

You must be at least 18 years old, or the higher legal minimum age for online gambling in your jurisdiction, and you must reside somewhere online gambling is permitted.

When can I withdraw my funds?

Withdrawals are released once your identity, address and payment method have been verified. E-wallet withdrawals usually complete within 0 to 24 hours, cards within 1 to 3 business days, and bank transfers within 3 to 5 business days.

What happens if I use a VPN to access the platform?

Masking your location to play from a restricted territory is a breach of these terms. It can result in account closure and forfeiture of balances.

Can I set limits or exclude myself from play?

Yes. You can set deposit and loss limits, enable session reminders, take a cooling-off break, or self-exclude for a chosen period at any time from your account settings or by contacting support.

How will I know if the terms change?

We publish the current version on this page and notify you by email or an in-platform notice before material changes take effect.